FREQUENTLY ASKED QUESTIONS
Where is GoodBox located?
GoodBox's operating address is 2150 N 1st St, 423, San Jose, California.
Do you have a Physical store?
Not yet. But we’re hoping to have one soon! 🙂 For now, we’re only online-based.
Do you deliver nationwide?
Yes, we deliver nationwide!
Can I track my order?
You are free to email us at Ashlee@GoodBoxCA.com to follow-up. We may send you a tracking number if available. In addition, we may also send you update e-mails once your order has been shipped.
How do Subscriptions work?
*Join now for a subscription and receive boxes every week, every two weeks, or every month until you want to stop. Alternatively, share it as a gift! It's a sure win!
*Your first box goes out on the date you picked when you signed up. After that, each following box ships on the same schedule - weekly, every two weeks, or monthly.
*Get your snack box and go on a great adventure!
What is your Return / Exchange policy
At GoodBox, we refund any returned items. Your satisfaction is our priority!
How can I address my customer service concerns?
You can leave us a message here for further assistance or email us at Ashlee@GoodBoxCA.com